I've asked for a refund in 2020, when will this be paid?

As stated last year, refunds were originally scheduled to be paid back a month after the new event date in 2021, which is in line with the ‘Save your ticket, enjoy later’ regulation set up by the Dutch government. As we said before: if the situation permits, we strive to process those refunds sooner if possible.

Therefore all refunds from 2020 have already been processed in the beginning of July 2021.