When will my refund be processed?

Refunds will be processed one month after the new event date at the latest, which is in line with the ‘Save your ticket, enjoy later’ regulation set up by the Dutch government and used by the majority of cultural events to survive the catastrophic financial impact of the corona crisis. However, please trust us that, if the situation permits, we strive to process refund requests sooner. We ask for your understanding and support in these unprecedented times.