I bought my ticket via Ticketswap, what can I do?

We generally can only attest for the tickets that are bought from our ticketshop directly — unfortunately not for tickets bought through third parties. For questions regarding tickets bought through Ticketswap, we recommend getting in touch with their support desk right away, so they can help you out with this: support@ticketswap.com.

However, after the 2021 postponement, we were able to include ticketholders from Tixel & TicketSwap in our ticketing options for this one time only. This means that you should have received an e-mail about your options if you bought a ticket for Dekmantel Festival 2021 on Tixel or TicketSwap.