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• When will my refund be processed?
• What happens to my refund request when Dekmantel Festival sells out?
• Do I get new tickets for 2021 or can I use my existing tickets?
• Why does it help you if I don’t request a refund?
• What happens if the 2021 dates also are not possible?
• What’s the ‘Save your ticket, enjoy later’ regulation?
• I’d like a refund but I’d also like to donate a part of my ticket?
• Until when is the voucher valid?
• What about camping tickets?
• I’d like to donate to you guys to support you in this difficult year, how can I do so?

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• How do I travel between the different concerts on Thursday?
• What kind of tickets are there for the Wednesday and/or Thursday?
• Where are Tolhuistuin, Shelter or EYE Filmmuseum?
• Where are the Bimhuis and Muziekgebouw aan 't IJ?
• Will you provide free ferries again?
• Which artists are playing on Wednesday and Thursday?
• Where is the garden of Tolhuistuin?

• Where is the festival being held?
• Will you provide shuttle services?
• What are the festival's houserules?
• What are the opening times and timetables of the festival?
• What kind of tickets are there?
• Should I print my ticket?
• I am not able to buy tickets, what can I do about this?
• Can I bring medicines to the festival?
• Can I change or cancel the ticket I already have?
• What is the minimum age?

Browse all questions

• How do I book a chalet?
• What are the houserules of the campsite?
• How can I get to the campsite by public transport?
• What is the address of the campsite?
• Is there parking space available at the campsite?
• How do I get to the campsite by cab?
• Are vans or cars allowed on the campsite?